Most Pathetic Insurance Company EVER

<p>So with my bond i stupidly took my insurance through Standard Bank, I mean they are my bank and i have been with them for many many years. All goes along swimmingly until I have the nerve to actually claim!! I have a solar geyser, which is a SPECIALISED SYSYTEM with a special monitoring switch, this unfortunately got hit by lightning and it fried the software, this happen last week Wednesday. I reported it to Standard Bank and explained that its a Geseywise system and so only a geyerwise or solar technician could look at it, needless to say they appointed a normal plumber to assess the issue, fail number 1! They called Standard Bank and advised they cant do the job and so I called Standard Bank back and they suggested I get my own plumber, which i did. I phone SB again on Friday who told me they received my quote and will hand it to the assessor who should call me back by Friday latest, this NEVER happens....I get a call on Sunday from an electrician who wants to come out?!?!?! Really, I query this electrician, who knows nothing about the Geserywise system, so back to square one. Call SB Monday again and its been a run around from then. On Monday I get another call from another plumber appointed by SB, we set up an appointment as apparently they know about "solar", I leave work early and on my way home phone to confirm the appointment, only to be told that SB cancelled it as they want to appoint another electrician, I mean ***??? And no one has the decency to tell me the appointment is cancelled. I phone requesting to speak to a supervisor/manager, anything, am promised one will call me back before 5, again this NEVER happened. i am now beyond frustrated. So Yesterday I finally get a call from SB who assures me they will pay my plumbers amount into my account and so i can have my geyser fixed and LO and BEHOLD when i call this morning apparently the payment was rejected as someone can’t read an invoice properly?? And the amount set for payment does not match the one, ONE invoice I have submitted.... This is not rocket science people!!! Its ONE FRIGGEN INVOICE WITH ONE FRIGGEN AMOUNT. I am really not too sure where to go to from here, I have been without hot water for near on a week, and everyone closes in 2 days and what then?? Standard Bank Insurance, your customer service is disgusting and the minute i can cancel i will, i would rather be without insurance then have to ever deal with you people again. </p>