Most horrible clientele service, false advertising

I Submitted a funeral claim for my mom @ Standard Bank 2 weeks back Teusday 25/8/2021 cwaka Payment…no communication no nothing, tried to call their claim department, was put on hold for the longest time until I decided to drop the call and call again, again was told to hold kwi line cwaka umntu ,kutyeka airtime yam qha and I gave up…tried again today, was told by Gloria Msindwana that she will escalate this..tell me after how long, has the turn around time changed now.. waske wabuza umntu if khange sixelelwe that they r facing some sort of into endin***aziyo ke phofu ,caba aka understandi the panic engaka😏😏…I buried my mom without them paying out..like ndaqala uyiva from 24 hrs to 240hrs.. So maybe they are expecting clients to make loans before they process the claim.

Note: We take these funeral covers so that we can have peace of mind in the process of laying our loved ones in rest but instead we are getting the worst…. That's Standard Bank Funeral cover for you...

Please note I dnt have the policy number to include here as the Gloria all of a sudden couldn't give me my policy number... I can be contacted at ***