messed up claim completely, lack of service and very poor customer engagement - *********** CUSTOMER RESOLUTION CENTRE!!

This is my THIRD complaint about exactly the same mess, the same lack of service and persistent poor customer engagement.

My first complaint was logged on 23 January, named "messed up claim completely, lack of service and very poor customer engagement - SHS ********** 5699".

My second complaint was logged on 30 January, named "messed up claim completely, lack of service and very poor customer engagement - STILL UNRESOLVED".

Dear reader of this complaint: do not be mislead by the indication on this site that Standard Bank has responded to my complaint, let alone resolve it. The response is merely a copy and paste message, that conveys an empty promise.

Even the complaint resolution centre whose responds is reflected on hellopeter is rotting with incompetence. Mr Tebogo Mokale: at 16:30 on 30 January, I telephonically reiterated the urgency of the matter at hand: I will be stranded without transport as from 2 February if Standard Bank does not resolve my complaint. Mr Mokale, YOU endeavoured to relay my concerns to you management (who seems even more gutless and imcompetent) to ensure a speedy, satisfactory resolution and endeavoured to respond back to me asap.

I have e-mailed you and tried to call you on 31 January (at 14:00 and 15:30 respectively) without success. I have also tried to call the Insurance Customer Resolution Centre. I spent 18 minutes waiting in vain for any so-called "Complaints Specialist" to pick up my call.

Further to that, I also called your claims department, where I spoke to Felicia at 13:30 on 31 January and reitirated the urgency and seriousness of my complaint (AGAIN!!). This person promised that "one of the assessors" will call me back before close of business. Of course, this has not happened either. This was also the third time unfulled promise from a staff member of Standard bank Insurance, that someone will call me back.

Reader of this complaint: please avoid purchasing the service of Standard Bank Insurance AT ALL COSTS, even if their rates seems very attractive when compared to MUCH more competent short term insurers. With Standard Bank insurance, value for money is simply non-existent. Please do not be impressed by Standard Bank Insurance's slick sales pitch either, as it is backed up by service that is much wors than just diabolical!!!