MAKING CUSTOMERS PHSYCIALLY CRY WITH POOR SERVICE

I got married August 2016 November 2016 I changed my details in a branch which they confirmed was correct I have had endless problems because my cards all came as Mrs Moodley but my letters and emails still state Miss Reddy They ONLY sorted this out July 2017! What's the use of a call centre if they tell you go to a branch and you sit at the branch when they call the call centre? So anyway let's forget what heartache they caused then!I purchased my first car what an exciting time in my life, I decided to go with standard bank insurance because I like to keep all my products at one place!!!!So here the drama began again, the dealership did not want to give me my car because my insurance says Miss L Reddy!Yet on the call I told the guy it's Mrs L Moodley, he confirmed this was done!Go to fetch my car and we had a two hour wait trying to sort this mess out with the ban****!!!I called call centre the next day they said no go to the bank which I did, go there and they call the call centre!They said no it will take 24 hours to reflect as new surname and they will send me an email!Next day the email arrived with the old surname, what nonsense is this? They sucked all the joy out of me having my own car!!!!!!!!!!!! I as crying on the phone with call centre agent and then cried at the branch as in tears and NOBODY IS HELPING ME? WHY WOULD YOU TREAT LIKE THIS TO A POINT OF CRYING???? I DON'T UNDERSTAND IT! Almost 5 days later and no help So many times they saying no it's been escalated and STILL NOTHING