Major water leak claim - 16 days and no help from Standard bank Insurance!!!

Dear Standard bank.

I logged a complaint 16 days ago, to date nothing has been done. Your claim department sent leak detection to the property, who said borehole pipes we leaking. After a week of having no feedback from Standard bank, they eventually sent someone to give a second opinion. This person (JJ Holmes) came to the property and verified that there is a leak in the walls. Another week has passed and still no feedback from standard bank. I have been on the phone with Standard bank every day now for a week, and waste 20-45 minutes a day on the phone and no one at standard bank can give me any answers. All they say is that the person who logged the claim, will phone me back. I have now sent Priya (the person who logged my claim) 4 emails asking for feedback, and I just get ignored! Come on standard bank, surely you can do better than this!!!!