Madoda Khaba, please watch out for this claims advisor

My house burnt down on the 2nd of August, one of the most traumatic experiences of my life. Not only is the claims advisor, Madoda Khaba absolutely non-sympathetic with no feedback during the claims process, he has been trying to put me and my family (two kids) on the street twice now. First he denied me accommodation as there were beds to sleep and a fridge in the accommodation, taking into account we lost everything. It was authorized by management after we escalated, this speaks for itself. Now after three months he indicated that he will be presenting my claim, without him having enough building knowledge, to be rejected, rendering me and my family house-less for good. His own assessor confirmed that he is in the business of terrorizing people and that his, the assessor with the proper knowledge, recommendation is to pay out. How does he treat people this way, never mind the fact that I'm his client paying my insurance premiums so that he gets paid his salary.