M Blignaut, HLB ********** 15, 17/080301

After all these moths of waiting for standard bank to make the contractors to rectify a job that was done incomplete, I get a phone call from standard bank complaints department. She now tells me that the contractors say that these are new leaks in my roof and I will need to put in another claim. When I ask her if she believes me over them she says that not the case but I will need to put another claim in. I was threatened by the contractors that they will not repair my roof but will make standard bank pay them. The *******ion never ends. I have even set pictures as proof to show my leaks but the contractors say these are new leaks. I cannot fathom the mentality of the people dealing with my claim. Very disappointed...