*******ly deducting funds!!!

You guys really have *********** staff!!! A year ago I had a ***** claim. Last Wednesday I got a call to say it was approved and my account will be credited with the R9700 within 48 hours... On Monday I still had not received a payment so I called them to query it. On Tuesday morning I looked at my account only to find that R9700 was debited from my account instead of credited!!!! I then had a negative balance, witch should not have even been allowed because I have never app**** for an overdraft.

After 2 days of being stranded at home and being constantly on the phone to the call centre and all the promises that it would be sorted out before the end of the day and if not I would get an update. I heard nothing.

Last night I see that R9700 was put into my account.... Great but now what about the R9700 that was ******* deducted and all the bank charges!!!! Or do you think "hey we paid her" and conveniently forget that you took money (may I add again *******LY) out my account!!!!