Loyalty Counts for Nothing with SBIB

last week after weeks of fruitless telephones and e-mail follow ups, SBIB finally responded. Thanks to Hellopeter. The reaction was swift and brutal ! They rejected my claim for a solar inverter on the basis of "wear and tear". Mind you !They never inspected the unit nor offered to visit my house for an evaluation. They were content to rely solely on the pictures and a video clip that I had sent to them and my speculative layperson's explanation for the cause of the damage: "just like a geyser maybe the inverter had seen better days". That speculative and innocent statement came back to bite me!By the way last year they quickly fixed my solar geyser without any hassles ! Upon inspecting my policy I discovered that they had sneaked in a SASRIA public liability which contains all sorts of exclusions e.g. damage caused by public unrest. I find their behavior shrewd and subtly arrogant e.g. . Without any solicitation , I was given contact details of the ombudsman and advised that if I am not happy with the outcome of the Ombudsman process or the Bank's appeal process , I could sue them within 6 months from the repudiation date of my claim failing which I would forfeit the right to sue. I stand corrected : according to the law you have 3 years not 6 months to sue. After so many years of loyalty to SBIB and the Group, the experience has left me with a very bitter taste in my mouth!