Longer holding time for claims

Good day.

Since yesterday, 12/12/17, I have been trying to call Standard Bank insurance to register claims; but calls never get answered.

First it was via office landline, then later on was via my cellphone; I held for just over 15 minuets before hanging up because PG glass was about to close and I needed the chip on my windscreen to be repaired; PH glass needed an authorisation. I needed up paying cash R325 for it to be done.

Today 13/12/17; I called again to try and register another claim and have my refund added agains my policy and I was directed to a wrong department after being on the line for 19 minutes.

I rediled, and I am still holding for my call to be answered; as I type now, I have been holding for 42 minuets.

How are we supposed to have our claims registered when we have to hold for such a rediculous time though?

I mean we call using airtime that Is currently I believe more than what I paid tested for the windscreen repair.

Even at PG glass, they told me that your call won’t be answered; we wok with this guys on a daily basis and we gave up calling Standard bank, I should use my airtime.

Honestly this is bad