Long enough

<p>In December 2016 we lodged a claim after suffering property damages due to a geyser. Patiently waiting knowing that it is the holiday season, we accepted that work will be completed early in January. After some enquiry, a contractor inspected the property to issue SBIB with a quote and I was advised that approval will be obtained within 3 days. After more than 2 weeks not hearing anything, I sent an email to the complaints resolution mail box yesterday morning. Standard Bank shows so little regard for their customers that in 2 days they still haven't responded. No attempt was made to contact me. Not via mail or tel. If they contact me tomorrow after this post, it means that the complaints department takes 3 days and some additional motivation to try and assist their customers. My bond is fully paid up and I only keep it open for insurance purposes. Sure there are many other companies out there that would just love to take over from you. Ref 572054 - Claim nr 16/100992</p>