Long delays in finalising quote

<p>Claim Number: 16/032668 Lodged mid-April 2016</p> <p> </p> <p>I have been in contact with the Standard Bank Insurance Customer Resolution Centre since 20 May to resolve the claim for water damage caused by leaking pipes in my wall.</p> <p> </p> <p>I disputed the extent of the damage caused by the water leak and requested a review of the quote compiled by the builder. This was supposed to be done by a STD Bank assessor, who would make the report available to the Senior Insurance Complaints Specialist that I have been dealing with.</p> <p> </p> <p>I have been dealing with 2 consultants and the initial responses are good but after a few days of interaction I have to follow up every time to get a progress report. It is now 50 days since I logged the complaint and I still do not have a final quote for the repairs to my home. </p> <p> </p> <p>I cannot understand why it is taking so long to resolve this matter. It is now 3 months since I lodged the claim and I have not been able to make full use of my bathroom since the damage was reported to Standard Bank.</p> <p> </p> <p>Maybe reporting this to a public forum will help because I am really desperate for this to be resolved to my satisfaction.</p> <p> </p> <p>This is by far the worst experience that I have had with an insurer in over 30 years. Santam and M&F never gave me so much grief!!!!! Standard bank should be ashamed of providing such poor service.</p> <p> </p> <p>People I have been contacting :</p> ********** ********** ********** ********** <p> </p> <p> </p>