1 reviews | Active since Jan 2012
Life Insurance not paid out after more than 6 months!
After more than 6 months the life insurance policy has not yet paid out. They have been dragging this out for ‘review’ since June 2020. Every time they tell my mom the claim has been approved just so it can be sent back again for further ‘review’. They made an already difficult experience like dealing with a death in the family even worse. This is absolutely unacceptable service. We have also sent a complaint to the their complaints department and they came back that they cannot even find the policy even though it’s being processed??? And then when all the proof was sent nothing had been done further.
Now they have said they have finalised everything and it will be paid out in 14 days. That deadline passed on 26 December 2020.
I would absolutely not recommend Standard Bank Insurance. They have no regard for people going through one of the most difficult times in a persons lives.
You get an automated copy and paste generic response as a customer is only a number for this bank
I provided the info requested in my first private response to their initial reply. Now again they are requested info using the same copy and paste generic response.
I will not let this go until the issue is resolved and I expect a call back from Standard bank insurance as you an hold forever
Surely they can do better than this? Two days just to get the information to start processing a complaint?
You get an automated copy and paste generic response as a customer is only a number for this bank
I provided the info requested in my first private response to their initial reply. Now again they are requested info using the same copy and paste generic response.
I will not let this go until the issue is resolved and I expect a call back from Standard bank insurance as you an hold forever
Surely they can do better than this? Two days just to get the information to start processing a complaint?