*****, take clients for granted, Extremely Poor

On the 3rd of Jan I submitted a burst geyser claim.. I am still waiting for them to complete the job...Today is the 7th March.. I constantly phone and keep getting put on hold and being **** to by the consultants though my account gets debited every month no fail. You get your money but you fail to deliver your end. I submit required documents and I have to be the one constantly following up.. No customer service at all. And you lie and lie and lie. <br> This is very disappointing as a brand your standard has dropped and keeps dropping all the time... companies like you forget that you need customers..I may just be one but without customers you have no business and clearly you are too big for your own boots to understand that concept.<br> You forget that your suppliers are not the ones that pay you.. but your clients are and you must prioritise who is more important.<br> The worst is when your managers dont want to talk to clients... When I as a customer can not get the required result from your agent you are supposed to allow me to talk to a manager... but no.. Not Standard Bank Insurance .. Not you...<br> <br> Can you please solve my problem by the end of today...<br> <br> Regards<br> Neo Maluleka