*****

After weeks of trying to cancel a home life insurance policy, I was eventually assisted after that horrific experience.

Then Gugulethu Temba some insurance specialist resolve my complaint after I had to go to social media, then she promise to refund the premium that was deducted last year already and it's two months into the new year and not a word of this woman.

Don't promise me something but don't deliver on what you said rather not promise anything if you cannot deliver.

From worst experience ever to pathetic service.

I'm so grateful for the home loan but wish I'd taken up another bank proposal I'm sure the level of service is better there.