LP
Lionel P

1 reviews | Active since Jun 2015

24 Aug 2016, 07:12

Let me start by saying “STANDARD BANK INSURANCE…LOL”

<p>Let me start by saying “STANDARD BANK INSURANCE…LOL”</p> <p>After the heavy rains in July in KZN I had some damage to my home which has structure and storm damage insurance from Standard bank which is mandatory when purchasing a home under loan agreements. I lodged a claim with them and took them a month to decline everything damaged by storm, with loop hole excuses and reasons that my wall is not the correct thickness and my roof I must maintain and my floor tiles that cheap grouting was used and so on but all these were caused by a storm and not overtime and incorrect maintenance. The lady who called thought we were talking about the tiles on the roof and giving me reasons why they not covering I had to say it was floor tiles in my lounge so her reason for not covering quickly changed to cheap grouting was used, lol!<br />Now if my wall is too thin and cheap grouting used why wasn’t all this findings when they inspected the house before I purchased? And should have been covered adequately in the insurance.<br />All I was told is that all cost is for myself and I must maintain, its like they disregarded the storm and the amount of claims lodged for storm damages, wonder what the other claimants got for poor excuses.</p> <p>The damages caused I will not maintain and allow the value of the property to depreciate as the bank doesn’t care(so if the bank reclaims the home it will be at a lower value), why should I!</p> <p>If that’s the case and insurance doesn’t cover for storm damage, I would cancel my insurance if I could and maintain the home on my cost. I will only lodge a new claim if the house falls on my head maybe they will cover but highly unlikely.</p> <p>What a loser product that wastes my money!</p>

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Replies (1)
LP
Lionel P's update08 Oct 2016, 10:41
Reviewer Update
Please explain to me just how valued a client I am...you have taken over a month and a half to get back to me and you well know that Standard bank only gives 90 days to re-evaluate a claim. Someone organize me a job there, so I to can pass low customer service levels and shoddy services around. Policy number - HLB ********** 26 Claim number - 16/061357