Left disgusted and despised by the Service I received from Standard Bank Home Insurance.

I have a bond with Standard Bank and the account number is *** and the Property Description number is ***. It must be noted that I am not in arrears in servicing this bond. In the course of December 2018 I reported a little leakage in my second bathroom and a team of service providers was sent to my house by the bank and they conducted their investigation and made a recommendation that the bath should be replaced and never heard of them again and when I phoned I was tossed from pillar to post. I am paying a premium for an insurance attached to this bond on a monthly basis and I am in no way in arrears.

Then last year on the 19th of November 2019 I went physically to my Standard Bank branch here in Uitenhage to report a serious leakage in the same bathroom and was promised that they will fix the problem within 48 hours and to date nothing has happened and the leakage is more serious and resulting in hefty water Bill's from the municipality. On the 22nd of November 2019 at 09:12 I received an sms on my phone written "Standard Bank Insurance claim 19/092333 Izinga Access (Pty) Ltd has been appointed as the incident Manager on your and they can be reached on ***. Queries ***." I have phoned this number and received a hostile and unprofessional service and then decided to go back to the insurance which also dealt with me in the same manner.from November last year to date my bathroom has not been fixed and the damage has escalated to the outer part of the bathroom leading me to fear that the value of my bond house will significantly decrease as a result of this negligence on the part of Standard bank insurance and believe you me I have spent on airtime no less than R3500 in trying to get their attention to have this fixed. I went to branch several times and was given numbers that too were not of assistance to my assistance to my cause. Bear in mind, I have all along been using my mobile phone to reach them and would be told to wait on the call whilst it is being transferred and once it reaches two minutes it would self cut the call. At one point I talked to a lady by the name Pamela or Amanda who claimed to have a higher authority and was gonna return my call and to date none of that happened and as a result I would like an investigation launched around her and she is found I would highly recommend her immediate dismissal something I can never wish for any body as I am a Trade Unionist.

Currently in the mornings only one person can enjoy a bath with warm water and the rest have to resort to using a kettle together warm water in bond house that is paid every month and is up to date. If I could be helped with an email address of Standard Bank CEO, I would be appreciate that as I want to escalate this traumatic ordeal to that level.

Regards

Misumzi Chiliwe

P.S Hellopeter please urgently help.