Lack of Support and Clarity on Standard Bank Credit Protection Plan

I am extremely disappointed with the poor service I’ve received from Standard Bank Insurance.

After losing my left leg and becoming immobile, I requested the forms to submit a disability claim for my vehicle finance, personal revolving credit, and credit card. These products are supposed to be protected under the Credit Protection Plan, which is mandatory for any credit provider registered under the National Credit Regulator.

It took Standard Bank two months just to send me the forms. When they finally responded, I was told that only my revolving credit loan is covered — and only in the event of death.

I sent them written communication, including proof from the vehicle podium clearly stating that insurance and protection plan payments are included. Credit cards and revolving credit accounts are managed online, and such protection plans must be in place by law.

Despite all this, Standard Bank Insurance has not provided any explanation, nor have they followed up as promised — yet they continue to expect me to pay premiums. This level of service and lack of accountability is completely unacceptable.