Lack of service with claim 16/010517

I recent Insurance claim for a damaged electric fence energizer has not yet been communicated. A claim was lodged on the 1 February with numerous calls and e-mails to [Email Removed] &amp; [Email Removed] with photographs of the damaged energizer, but still no feedback.<br> <br> This lack of service is particularly frustrating since I live abroad and cannot follow up as often as it is obviously required.<br> <br> Come on Standard Bank, it is a small claim of less than R4000, what is the 'hold-up'? Without this energizer, the security of the establishment is in jeopardy which is a further threat 'for attempts to enter with malicious intent'<br> <br> I have paid Insurance all the years and expect (with confidence) 'that the umbrella is not pulled away when it starts to rain'.<br> <br> I hope that this matter will be given priority<br> <br> Regards<br> M Bos