Lack of service : Standard Bank Insurance

We have had terrible experience with Standard Bank Home Insurance division. Earlier this year we had to claim for damages to our roof by floods. We had to wait over two months for this matter to be attended to.

We are now faced with another challange. We had a geyser burst on Sunday. We have been calling Standard Bank to check on what the hold up is? To our surprise, this morning's call confirmed that no notes were recorded under our claim, despite having escalated the matter to senior management. This lack of service is appalling as we had also suggested a service provider with the hope that it would speed up the process.

CAN THIS CLAIM PLEASE BE PROCESSED 24/027338.