Lack of service

<p>Terrible. We logged a claim for our pool some time ago... and it has still not been resolved. During storms in March our light in our pool blew off resulting in a leak in the pool. We logged the claim and waited for a response, for which we never received one. When we called in we were told that pool claims are pushed aside and never given priority unless we follow up on our claims... i am sorry but this is unacceptable, we pay our premiums monthly for this insurance and expect better service...Eventually a pool contractor came out to view the damages after which his report requested a pipe leak detector to come through and do tests...Standard Bank again never contacted us,,, we had to call in to be told once again that our claim in not important... bearing in mind all this time that we are losing water in the pool and each time the contractor comes out we are refilling the pool for him to detect the fault. Eventually Standard Bank sent out a PLUMBER to my house... i take time off work to let them in, pool contractor comes out to liaise with the PIPE Detector specialist only to find they have sent an ordinary plumber to our property (again having to fill up my pool )... These plumbers do checks on all my pipes around my house except the POOL (which i logged a claim for ) ...then writes a report indicating nothing is wrong and leave... wastes my time... the pool contractors time and my water !!!... to this date we have not had any response from standard bank on how this will be resolved... PATHETIC service and i am very close to changing my bond to another insurer who will give us better services....</p>