Lack of communication from relevant parties that will assist with claim.

I am Very dissatisfied with service received from Standard Bank Insurance company. I tried lodging a claim 3 weeks prior to 9 July regarding water leaks and condensation in my roof. No replies although I was advised repeatedly that someone would get back to me. I spoke with several people over this period. On 9 July I sent an email to the complaints department and the last person I dealt with. I have had replies saying that they are working on it and an assessor had been assigned. Since then, the 24th of July, I received a response that they are working on it, the complaints consultant was copied and was supposed to respond, 3 working days later still no response. In the interim, the moisture problem is getting worse and is starting to warp my wooden floors. I thought that after complaining at the Head office I would have had some kind of finalisation or clarity by now.