lack of communication and bad services for building insurance claims on a geyser

<p>I have building insurance through Standard bank insurance on my property and submitted a claim to them on the 5th of April 2017 for a burst geyser claim number 17/026482. I am not a happy customer at this point in time,because for the past two weeks I have been calling the standarbank insurance call center non stop as I am very frustrated for being without hot water for over 2 weeks now. Whenever I call I get a different consultant who I have to explain to from the beginning what my problem is, they promise to get back to me, only once they did and never bothered ever again.</p> <p> </p> <p>The geyser manufacturer ( Franke ) came to replace the geyser on the 13th of April but I was told they can't replace it because the valve was closed. Now standard bank as my insurance is not helping wit the situation. Ever since the 13th of April I am still waiting for standard bank to contact the manufacturer / follow up on this issue and I am not getting any feedback what so ever from them, I am seriously running out of patience now.</p>