MvdW
Madeleine van der Walt
1 reviews | Active since Mar 2012
15 Nov 2022, 09:05
LACK OF ASSISTANCE AND RESPONSE
We contacted standard Bank on an insurance query and were advised to send a mail to *** for assistance. After mailing the required mail address an automated response was received confirming the turn around time is 8 working days. We waited 11 days to follow up as NO response was received. A follow up mail was send and still NO response.
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Madeleine van der Walt's updateReviewer Update
15 Nov 2022, 13:45Dear Standard Bank, Please read the report on HelloPeter properly. I received a mail now from Standard bank regarding " a request to cancel the Standard Bank home owners insurance". Nowhere in my correspondence to Standard Bank or the report to HelloPeter was any cancellation requested. Please read my query that was send to you on 24 October and again on 8 November and respond to the query. Also see the Standard bank document I attached which is self explanatory to my queries send. If my correspondence is not clear or your resolution specialist does not understand the request, then please contact me.
MvdW
Madeleine van der Walt's update15 Nov 2022, 13:45
Reviewer Update
Dear Standard Bank, Please read the report on HelloPeter properly. I received a mail now from Standard bank regarding " a request to cancel the Standard Bank home owners insurance". Nowhere in my correspondence to Standard Bank or the report to HelloPeter was any cancellation requested. Please read my query that was send to you on 24 October and again on 8 November and respond to the query. Also see the Standard bank document I attached which is self explanatory to my queries send. If my correspondence is not clear or your resolution specialist does not understand the request, then please contact me.