It Can(t) Be

Submitted a claim on 10 Feb via their website for a lightning damaged pool pump motor. According to the website status update, an appointment with a contractor was scheduled for 18 Feb although it also mentioned that no contractor was appointed? 18 Feb has come and gone - no word from either. I went ahead and appointed my own contractor to avoid an algae infested pool. All this time I have been trying to call, leave 'call back' requests, email and even submit complaints - nothing. Standard Bank is just not interested in assisting. Hope I don't struggle when I send my insurance cancellation request. There are definitely better service companies out there.