Isurance doesnt want to pay for damages

Geyser burst - called standard bank home loan insurance.<br> <br> Lots of excuses as to why they cant pay<br> I've phoned several times. I have to keep following up and ive spoken with two or three different agents<br> They said they would payout, almost 2 weeks ago I'm still waiting.<br> Roof is damaged, now they are saying they wont fix roof till geyser is fixed. Its just a mess that doesnt make sense. Ive been going back and forth with these guys for a month