Is there an option for NO STARS!? Shocking and delayed claims service!

<p>Standard Bank - South Africa I feel like I'm getting nowhere! It's been almost 6 weeks since we were flooded and not one issue has been rectified. I spoke to a lovely lady yesterday who was the very first person of your staff to apologize for the delay. She was lovely yet I still don't understand how you handle claims! She advised that if the claim is in excess of R10k an assessor still has to be appointed! If the rest of your staff even bothered to check the flooring and cupboard quotes received around 4 WEEKS AGO you would have seen the claim was far in excess of this! An assessor should have been appointed WEEKS ago! Not to mention your builder TJS Maintenance has still not made contact with us, time to get them taken off your panel! We pay our premiums, it's time to do your part Standard Bank! I have given you everything you need as well as my own quote from a builder since yours hasn't bothered to contact us at all. We need everything to get sorted now! Time to do your bit!!!!</p>