Irresponsible Standard Bank Insurance Employees

Dear Hello Peter, thanks so much for assisting us by holding businesses to be responsible and accountable. You really doing an outstanding job, I really don't know what we'd do without you. Right now I'm so frustrated with Standard Bank Insurance. I've logged a claim and I have limited time to attend to this, am waiting for their response only to be told that the service provider has been sent to my place but they gave them a number that I used briefly over 20 years ago, how ridiculous. The worst part is that every time the same thing happens despite us changing this number to the current one. What stops them from emailing me after receiving the feedback from the service provider that they can't get hold of me? We all know the struggle of communicating via call centres, it's a nightmare. I'm livid right now, this is highly unacceptable. I flew all the way from Cape Town to EL to attend to this because I have nobody to assist yet here I'm waiting to be given such a lame excuse over again and again