Irresponsible people

When I had accident standard bank insurance send me to Automagic panel beater to fix it, I got a courtesy car on the same day I took in the car for repairs. The car was supposed to be back on the 20th of February but till today my car is not back from the panel beater, standard bank insurance brokers never bothered to follow up with the panel beater they appointed or even to follow up with me as their client. When the 30 days lapsed, they said there was nothing they could do for me. I called and requested to speak to the manager and he was never available. On the 27th February I was made to hold for half an hour for a manager that never came to the phone instead the call centre agent dropped a phone on my ear. Today the manager finaly picked up the phone and when I requested that they extend the courtesy car he said no, thou Automagic is their supplier of choice and the manager admitted that they were not aware of the problems I'm experiencing with their supplier. I'm seriously inconvenienced and the insurance broker that sent me to this panel beater is distancing themselves from the situation. I can't even attend my aunt's funeral because of this.