Irate Customer/ Claim not Honoured

The service of standard bank insurance is Disgusting. <br> <br> I logged a claim for a wall that collapsed due to bad weather conditions more than a week ago, and since today I'm waiting a response from standard bank in writing stating that they will not cover the claim. Because when I spoke to the consultants they said to me that the claim will not be honored and funny enough when I call the call center and entered my claim number the system says, your claim is still open. The assessors who came out said the wall only had two pillars, being totally oblivious to the fact that the other two collapsed. And now because of that misconception my claim is being rejected, The consultants are stating that the wall was not build in accordance with certain specifications. Which I don't understand why did they still insure the property if they knew the problem. FIX WALL NOW<br> Its just another way of not paying legitimate claims. Their service is extremely bad for the last two weeks I'm still waiting for a written email from their superiors to substantiate what the consultants said to me telephonically because not even the phone system is in sync with them. I escalating the matter ....