Intentionally Terrible Service

Not even a 1 star worth! Never had any good service when dealing with Standard Bank. The one time I had to freeze my account because of financial reasons. After some time I realized I was paying "hidden costs" and after months of them just putting me through to someone else they just said "o sorry neh someone SHOULD have told you about the hidden costs". WOW.. so with the coronavirus epidemic Standard Bank offers a debt relief solution which I may say is great, but AGAIN I phoned on the 2nd of April to find out the procedures, firstly again very rude lady with no means to assist at all. After explaining the procedures she said no the systems are offline I must phone back at 4:30 PM. So I did and they were closed. She intentionally didn't want to assist. 3rd April - after holding for over 40 min I can hear someone picking up the phone and moving around eventually putting down the phone! DO RECONSIDER WHEN YOU WANT TO BANK NOT TO USE STANDARD BANK! ABSOLUTELY TERRIBLE SERVICE!