Insurance with standard bank is like having no insurance at all

Taking out insurance with Standard bank,is like having no insurance at all. It is a cause for concern,as they dont give peace of mind,and you as customer,whom paid all your premiums on time,and without delay is only a number on their books. After a month ,my vehicle accident claim was not processed,nor do I receive any feedback from Waheed,the standard bank insurance agent,whom is handling my claim. My accident happenend on 6 August 2017. Today,11 September 2017 I have not received any feedback,nor was any progress on my claim communicated with me. Please dear customers,dont be fooled by cheaper premiums,because the service to loyal paying customers from which they deduct their premiums very quickly ,are not exsisting. You are only a number on their books,their turn around time stinks,and they dont really care about you or your peace of mind. I did not even receive my policy document from them,after being a customer for some time now. Instead,they make use of external companies to analyse you,and the impression that I got is that it is to look for reasons to deny your claim. If I could advise any person ,it is to stay very far away from standard bank insurance and not to be fooled by low premiums. You might just save yourself,valuable time,money,frustration and alot of head aches. Insurance with standard bank is really like not having any insurance at all.