Insurance Water Damage Claim

It is with great disappointment that I need to compose this review in respect of my claim( #20/079687) submitted to Standard Bank insurance. I have been a client for over 25 years and can count by claim submissions on one finger.

Our kitchen had a burst pipe on the 20th of September 2020, unfortunately no one was home and our kitchen flooded, since then we had more than 3 assessors come to our home over 3 WEEKS to assess the damage. We provided them all details and even proceeded to provide them photo evidence of the water levels and the damaged caused throughout the kitchen. All assessments were in access of 25,000 to conduct a decent repair. Standard bank had offered us half as a settlement after refusing this they provided confirmation that they would pay the full amount as quoted by the service provider but now 8 weeks, they do not respond to emails or leave me on hold for 45 minutes with the promise of a response in finalizing the claim. I have had to put up with damp kitchen for the past 8 weeks while standard bank ignore their legacy customers and promise to call back. I have spoken to 7 consultants in this time and its as if i am starting al***** when i need to call the call center ***), the original consultant to which i have emails of confirmation of the claim has now disappeared (Thuli Shabangu) and the claims manager((Jitendra) has promised to call for 3 weeks now. In fact i am on hold for him as I write this review 28 minutes and counting. The service has been absolutely disgusting and I am taking this disrespect to the extreme not only terminating all relationships/ products i have with standard bank and related companies but I have also submitted my Grievance now both supervisors and Ombud. Here is a list of consultants who have all wasted my time : Sifiso, Lungile, Caroline Taylor, Thuli Shanbangu and the claims manager Jitendra. All this to pay out a lousy R25000 water damage claim to a 25 year customer. Pathetic. I also have recordings of the phone calls which i am gladly going to publish on social media or record and training purposes.