Insurance that move you backward not forward

I think Standard bank insurance need to get there **** Service sorted out.In June this year i complained about damaged windows it got replaced with no axcess amount about three weeks ago i complained about storm & wind damages to my windows & mentioned that the frames also need to be inspected.The service provider came out inspected mentioned how long it wil take to order the frames etc i followed up today & were told claim rejected due to rotten windows (bull****) three months ago you replaced windows in rotten window frames the claim were supposed to be rejected so now that frames need to be replaced its a lie lie story about maintenance dont try to **** me beacause i dont with the premiums i pay & for the record window frames gets maintained every year on this premises.I need SIL to replace these units & stop *****ing your clients depending on the area you live claim number