Insurance not actioning my claim

I’m shattered by the service provided by standard bank insurance department. I lodged my complaint in April due to floods for my house damages which included the door which I would have assumed they will attend urgently as it pauses safety risk for me and my family. I am a single mom that lost her husband with only my kids so safety is the priority never mind all the other damages.

I have called numerous times and told that the assessors will come and do the review. Up to this far only one service provider came for the damaged cupboard who also did not complete the cupboard as he says that the insurance said only to replace the front ones. When i call them I’m always informed that the service providers have been informed to attend to my complaint. When I call those service providers they tell me excuses like they don’t deal with certain things like the door, the cracked swimming pool. I have been with this insurance since 2012 not once have I ever missed paying their premiums even at the time when I was financially out due to the loss of my husband, I ensured that I cover my premiums so that in times like these i will be assisted but I find myself having to beg and pray that they attend to the damages. I spend so much time calling them with no joy. I even wrote to their complains department with no reply. This brakes my heart when I and my kids have to suffer for the service that should be provided to me… I even mentioned the fact that the door due to rain has now completely fallen and yet no actions has been taken. I don’t know what to do anymore to get help…. But I desperately need action