AS
Ahmed S
1 reviews | Active since Apr 2013
11 Oct 2023, 21:28
Insurance increase of over 34% with no explaination and account debited already
Received a letter in September stating that my insurance would be increasing by over 30% as of 1 November 2023. When i tried querying it as to why such a huge mid term increase, i was told that it is being investigated. Next thing i know, my account was debited with even a higher amount of more than 34% on 1 October. I have been querying this since 26 September 2023 and to date, no response being received. It has been now more than 2 weeks, no response from Standard Bank Insurance. This is extremely poor customer service!!!
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Replies (2)AS
Ahmed S's updateReviewer Update
15 Oct 2023, 07:38Still waiting for a response on why my premiums increase of 30% and for retention dept to review and reduce the amount
AS
Ahmed S's update15 Oct 2023, 07:38
Reviewer Update
Still waiting for a response on why my premiums increase of 30% and for retention dept to review and reduce the amount
AS
Ahmed S's updateReviewer Update
23 Oct 2023, 08:17Good day, please note that it has been a week since your last reply and to date no senior person from your department has contacted me, yet again proving the poor service level that we as clients receive!
AS
Ahmed S's update23 Oct 2023, 08:17
Reviewer Update
Good day, please note that it has been a week since your last reply and to date no senior person from your department has contacted me, yet again proving the poor service level that we as clients receive!