1 reviews | Active since Nov 2020
insurance contents claim
Good day all
Im highly upset with standard bank insurance as I have my bond ,car and ooth items and contents I was referred to them as one of the best ,I then cancelled with my previous insurance ,and signed up with standard bank little did I know they don't have their clients backs,my TV blew and lodge a claim with them and now they telling me its wear and tear which is so unfair as how can I predict what will happen with my TV ,when I spoke with the 1st advisor it sounded as he don't even want to be at work to help anyone and then the assessor was sent out and gave a report ,the 2nd advisor comes back to me and I asked for a manager to call me ,im still waiting ,so I lodged a complaint ,I feel this is unfair on us people who are literally honest ,when paying and about the claim ,I also work in this industry and for someone to tell you straight in plain and simple words they cant help is useless ,so when I asked the 2nd advisor if I have a claim with my vehicle how will you help then if you cant help with a R5000.00 claim ,how can I trust standard bank ,im still waiting for an answer ,im hurt to trust you and will move all my stuff as this is the worst ever service I have ever came across ,like I have told the others I will take this up with the ombudsman if my stuff is not sorted and I will cancel my insurance or anything I have with standard bank as we trust you the company to have our backs ,now I know why people out there start to lie and become clever for insurance people because when they tell the truth for something they paying for the door gets closed in their faces ,I don't need to lie its not in me to do so but standard bank needs to jack up their claims system and the people who work in this environment .
From my previous complaint, I get the same answer, is standard bank scared to speak to customers who challenge them, as I never receive the recording to take this up further, no manager called me at and now I don't want to speak with no one until you can come back with help for me if not don't call me at all, or even call for life cover nothing I don't want nothing at all from you guys. all I got was a rejection letter, and apology, standard bank has no work ethic, no passion for their clients, this company is really not moving forward, please send me my recording so I can challenge you guys or help me as your client, I have never seen such! not even worried to help nothing, I will write on hello Peter everyday if I have to, in order for someone out there to help me and I want everyone to see that standard bank don't help the clients at all, just leave them hanging and begging for help, I think after this I would like to go to the papers as I'm not getting help or getting anywhere with this.
From my previous complaint, I get the same answer, is standard bank scared to speak to customers who challenge them, as I never receive the recording to take this up further, no manager called me at and now I don't want to speak with no one until you can come back with help for me if not don't call me at all, or even call for life cover nothing I don't want nothing at all from you guys. all I got was a rejection letter, and apology, standard bank has no work ethic, no passion for their clients, this company is really not moving forward, please send me my recording so I can challenge you guys or help me as your client, I have never seen such! not even worried to help nothing, I will write on hello Peter everyday if I have to, in order for someone out there to help me and I want everyone to see that standard bank don't help the clients at all, just leave them hanging and begging for help, I think after this I would like to go to the papers as I'm not getting help or getting anywhere with this.