INSURANCE CLAIM STILL NOT ATTENDED

On the 21st January I lodged a claim of a burst geyser and leaking pipes which left my house flooded with water. The Claim number is ***0. I went t to the Standard Bank Branch at Smal Street in the JHB CBD to report this matter. I was informed that the contractors would arrive to do the plumbing and fix the damaged kitchen unit. The contractors arrived on the 26/01/2016 to close the leaking pipes and they removed the damaged cupboards in my kitchen, including the kitchen sink; they also demolished a section on my wall. The contractors then left my kitchen like that and said that will be back to complete the job. On the 7th of March I went back to the branch to inform them that the contractors have not come to repair my kitchen since the 26th of January. by the name of Katleho in the branch said she is the supervisor and would make sure that my claim will be attended to ASAP. A few days later, I received an Email from Standard Bank saying that they are investing the case and will revert back to me. Its been over a week now and I still have not received any feedback. Ive been sitting with a half demolished kitchen for almost 2 months, with NO SINK or kitchen unit.