Insurance claim not resolved after 3 weeks.

Claim logged on 19 February 2016 and still not resolved. This is for lightning damage to building (house). Poor service from Standard Bank Insurance in that they do not contact you to update on status unless you phone them. Eventually decision made to pay out on Friday 11 March 2016 and payment still not cleared at this point and time. House is not secure as everything on manual. Family not safe and they do not seem to care. Asked to speak to a manager (Ronel) more than once, but she is always in a meeting and never phones back.