Insurance claim not paid

Hi, I would like to log a claim with a standard bank. Last Thursday I went to Phuthaditjhaba Branch to claim as I am the beneficiary for my dad's policy. My dad details are as follows:Pule Alphone Masolane, ID ***. My details are Rethabile Joshua Masolane, ID ***. The claim was sent through but there has not been type of communication from standard bank which is highly unacceptable. While i was at the branch the consultant had the audacity to tell me to go to the funeral services and then to bury my dad in credit and I will pay them when the claim is approved. It has been almost a week without communication. I have called multiple times but no luck. Can you please pay the claim as soon as possible. Regards, Joshua Masolane ***