Insurance claim - no service

I submitted a claim 4 weeks ago, when my house was struck by lightning, all the relevant quotes was e-mailed to [Email Removed] I received the auto reply from Standard bank that my mail was received. A lady phoned me and asked for a more detailed quote on my alarm system- which I sent through the following day, I again received the auto reply for the e-mail. Since then I phoned again numerous times to the call center, asking for help with my claim, but everytime I am told that they have not received my e-mail. I then sent it again and again until I was given another e-mail address: [Email Removed] but the e-mail returned with an undelivered message. I phoned Nomvula (Personal Banker) at the Bethlehem branch and she then forwarded the quote and query for me to the above person as per e-mail address. She also sent me confirmation that it was done. Up to now I have not received any reply or feedback from Standard bank on my claim? If I have any loss of household items due to a break in you will be held responsible. I am without an alarm system for 4 weeks now and this service is unacceptable. I need this to be resolved URGENTLY!