Insurance claim have been outstanding since Sep 15

Can you please assist me with my Standard bank insurance claims.<br> I have registered a claim with Standard bank in September 2015 for the Gate motor, ****er Wood(stove) and the cracked walls. They provided me with the following reference number: 15/068327 and clearance number is H107 - 971847. <br> They have send the accessors to check the claims on which two claims were approved(Gate and stove). After that they appointed the service provide to check the cost of the damage, the service provider promised us that they will come back to fix the damages. We waited the whole month of October and nothing happened. On the 15th November I called Standard bank and the consultant transferred me to Ronel the manager. She apologised for the delay and promised to resolve the issues and she gave me her direct land line number. Nothing happened, I've been trying to call Ronel and line is just ringing. My husband went to Standard bank in January 2016 to see Ronel and he waited for her at reception for more than 30 minutes, she eventually came down to see him.. I called Standard bank on the 15th January 2016 and I spoke to Nevil Greel. Nothing happened still waiting.