Insurance Claim endangering lives

I made a claim for my building on 11 January for ceiling falling, and I made it clear that this was dangerous as there was a danger of the ceiling further falling on us and there is no other room we can reside in. Ever since that day I have been having a back and forth with the bank to authorise the claim cause the assessor has already sent them the documents and they have been blatantly ignoring and making so the run around