Insurance Claim

My dad passed away in June. He had a life policy with Standard Bank which they declined to pay as it was for accidental death only and his cause of death was cancer. I requested the tape from Std Bank as I knew my dad did not know this. From the tape I could hear he did not know what he was signing up for. I went back to Nicole Kieswetter to request for a reconsideration, that was 2 weeks ago, everytime I follow up she tells me they are still reviewing. She takes days to respond to my emails and is not helpful at all. My lawyer thinks Std Bank is stalling and I should go directly to the Ombudsman. I have been fighting almost 3 months, I dont want to start another process, I just want Std Bank to do the right thing!