Insurance claim

On the 1st Feb 2018 i called in to log a claim against ****** goods. I was told a consultant was going to call me. A week later i then called in to give them my case number from the police station and was told Valentia Motaung was handling my case and would call me but nothing. On the 15th i then went into a standard bank branch to call as i was tired of using my own airtime. The consultant i spoke to advised that i should send in a quotation from a store of my choice with the goods i had claimed for which i did. But still not even one person from Standardbank called me. I have been calling in all the time. On the 24th Feb i again went to the police station to get a copy of the statement to send to my insurance.

Since i first laid the complaint on the 1st Feb 2018 no one has called me or rep**** to any of my emails. I even sent an an email to their complaints department and still nothing

Grace ********** 720