Insurance Claim

So our geyser bursts in 2009 and 1st time round after submitting a claim, #StandardBankInsurance sends their OWN contractors out to repair. then 2 years ago again the geyser burst and again we submitted a claim, #StandardBankInsurance sent their OWN contractors again out to repair and the plumber confirmed that this an old geyser and then they fixed it BUT on Sunday again the geyser burst and we called #StandardBankInsurance to assist and assess upon which THEIR contractors indicate that the previous contractors installed the entire system incorrectly and does not have underneath tray and is not compliant. Naturally, we claim from #StandardBankInsurance. Many phone calls later from OUR side and many queries from OUR side, we are told that #StandardBankInsurance is not helping us, knowing that we have been having a geyser issue and wants us to pay for something that they know the new regulation. because we are paying Standard Bank Insurance every month and trusting that every contractor they send through will do the right serve.