Insurance claim

<p>I’m still going home to a smelly and cold house after I logged a call for my leaking geyser pipe on Monday night for the water damages. I had to battle with the plumbers and the builders to come an assess the damage for 3 days and when I finally got them to come, still wait for the final reports. When I phoned Standard Bank Insurance to advise that I have issues with their subcontractors and that they should escalate it and phone back they failed to do so. I dealt with Martha, Phumzile, Ntobie, Alicia plus 3 others. To date I haven’t received any calls from them(SBI) and are having to follow up with them. What makes it worse you hang on for 20 minutes when asking for a Supervisor and I just gave up on trying to get hold of Charles and Vumile after 3 attempts.</p> <p> </p> <p>Standard bank Insurances poor service is an absolute disgrace for the group and as a devoted customer with about 3 policies and 3 accounts now understand why other customers complain about their service.</p> <p> </p> <p>Claim number - 164/052525</p>