Insurance attending to my claims. Claimed in April

I am still waiting on standard bank response towards my unfair treatment complaint I wrote last week. Nothing has been attended to as yet. Worse so my door is still left ajar hasn’t been fixed. I am a widow with kids our safety is put into jeopardy. Out of all that was damaged by the floods , Im still awaiting. This include the pool which is now full of frogs that makes so much nouse for us which is leading to unhappiness complaints from the neighbours. I am still shouting out for help please. I have been loyal to standard bank insurance over the past 10 years not once have i ever not paid their premiums even when my financial situation was compromised because I had trust that when my house is compromised they will help. This is so unfair for the insurances to treat us this way when they have to pay. I feel like I’m begging for the service that I have been offered and paying for over the years.