1 reviews | Active since May 2016
INHUMANE TREATMENT FROM STANDARD BANK INSURANCE-Claim16 /025916
<p>At the end of March 2016 I lodged a claim with Standard bank Insurance as a pipe was leaking in my bathroom wall. The first response from Standard Bank Insurance was to say they will pay me out which i refused. I am refusing a pay out as 2 years ago, they also paid me a mediocre amount, and i had to go and borrow R30 000.00 to fix my bathroom to be in a liveable condition. Now, 2 years down the line, they want to pull the same trick on me? i really do not think so.</p> <p>I spoke to more than 20 people in this nearly 5 months, AND NONE OF THEM EVER GOT BACK TO ME!! I do have all the names, and mentioned all the names on STANDARD BANKS FACE BOOK PAGE. On the page they said some one will be in contact, im still waiting.</p> <p>Mbali and Shannon is the only people that phoned me back this week, and promised me that this whole claim will be resolved today, 29/07/2016. Since yesterday none of them phoned me back either.</p> <p>But that is not the end of the ordeal? The assesor they have assigned to me, was so so rude when he came to my house, he did not even greet us properly? Now we were made uncomfortable in our own house by STANDARD BANK??</p> <p>But ooooh nooo, this bus is on full speed, i recieved sms's to say i must pay my bond, when i phoned and spoke to Lemelda, she then said that I MUST TELL HER WHY I AM RECIEVING SMS'S. How can control room operators treat customers like this? I phoned last year to change the payment date with a few days, and now all of the sudden no one knows any thing? REALLY??</p> <p>Once again this bus is still going, the plumbers they assigned do not know how to work with PEX pipes that is installed in my house, and now the insurance as well as the plumbers are making me out to be the idiot?? why in the whole of the STANDERTON,TRICHARDT,SECUNDA,EVANDER,KINROSS area can only one plumber ASSIST ME? A PLUMBER THAT CLEARLY DO NOT KNOW WHAT HE IS DOING.</p> <p>So, can some one of HIGHER AUTHORITY THAN A CALL ROOM OPERATOR OF STANDARD BANK PLEASE PHONE ME?</p> <p>We even went to our Standard bank branch, and THE MANAGER JUST SAID HE CAN NOT ASSIST IN ANY WAY? he did not even offered to make a phone call to help us.</p> <p>How can any one expect any customer paying for their bond and insurance to bath in cold water in STANDERTON THROUGH THE WINTER MONTHS?????</p> <p> </p> <p> </p>
Mbali phoned me back, and she is still waiting for feed back from the plumbing division. Strange, that Jacks plumbing, in Ermelo tel nr ********** , said they can not work with the pipes, and they gave a report to that extend to SIL, then the bank wanted to pay me out, and i refused, further more, they assigned a new plumber, also in Ermelo, named Jabula plumbing, tel nr ********** , YOU DO THE MATHS?? They ALSO gave a report that they can not work with the pipes? mmmmm now the insurance is sure they have to pay me out, because two plumbers gave the same report....JUST A PITY THESE TWO PLUMBERS ARE THE SAME COMPANY? SO HOW CAN STANDARD BANK COME TO ME WITH STORIES?
While you take your time to act on the Hellopeter.com complaint, i still dont have hot water in my house
Mbali phoned me back, and she is still waiting for feed back from the plumbing division. Strange, that Jacks plumbing, in Ermelo tel nr ********** , said they can not work with the pipes, and they gave a report to that extend to SIL, then the bank wanted to pay me out, and i refused, further more, they assigned a new plumber, also in Ermelo, named Jabula plumbing, tel nr ********** , YOU DO THE MATHS?? They ALSO gave a report that they can not work with the pipes? mmmmm now the insurance is sure they have to pay me out, because two plumbers gave the same report....JUST A PITY THESE TWO PLUMBERS ARE THE SAME COMPANY? SO HOW CAN STANDARD BANK COME TO ME WITH STORIES?
While you take your time to act on the Hellopeter.com complaint, i still dont have hot water in my house
Good day, just to inform you, up to now, i had no news again about this claim and i would like to inform you that i still do not have any hot water to bath in??
Good day, just to inform you, up to now, i had no news again about this claim and i would like to inform you that i still do not have any hot water to bath in??
Phoned the insurance department, spoke to Kagiso,asked her to please not let me hold on for next to for ever as this is costing me allot of air time, after 5 minutes i ended the call because Standard bank is very reluctant to pay insurance, how the going to re imburse me for airtime lost the past 5 months??
Not even the executive complaint department keeps their promises?
Maybe he MD of Standard bank will??
Phoned the insurance department, spoke to Kagiso,asked her to please not let me hold on for next to for ever as this is costing me allot of air time, after 5 minutes i ended the call because Standard bank is very reluctant to pay insurance, how the going to re imburse me for airtime lost the past 5 months??
Not even the executive complaint department keeps their promises?
Maybe he MD of Standard bank will??
My complaint is still met with ignorance. I had to phone several times today as no one of Standard Bank even bothered to answer to my calls. Now this matter is a complaint, and Joseph Witticker, not a very friendly chap, gave me the reference numbers, ********** 056 and ********** 062 BUT this claim had a previous complaint number of HLB ********** 57, and the specialist was ALSO Zorhan and up to today, NOTHING WAS DONE TO HER, THATS LIKE GIVING THEM A GUN AGAIN BECAUSE THEY MISSED ME THE FIRST TIME!!
My complaint is still met with ignorance. I had to phone several times today as no one of Standard Bank even bothered to answer to my calls. Now this matter is a complaint, and Joseph Witticker, not a very friendly chap, gave me the reference numbers, ********** 056 and ********** 062 BUT this claim had a previous complaint number of HLB ********** 57, and the specialist was ALSO Zorhan and up to today, NOTHING WAS DONE TO HER, THATS LIKE GIVING THEM A GUN AGAIN BECAUSE THEY MISSED ME THE FIRST TIME!!