Inhumane and ***********

After 2 years of paying building insurance premiums, I have just tried to put in a claim (my first)for my bedroom ceiling collapsing. I was told my address is not on the system and I can’t lay a claim until it is updated in 48 hours. Please note they provided the bond so there is no way they don’t have the information. In the meantime what happens to the collapsed ceiling? So I can’t lay a normal claim or an emergency claim because their system doesnt recognise my ID but it did 5min before that? Don’t ever insure with Standard Bank. Inhumane and clearly lacking in basic processes and competence.